Customer Service Boost Camp


IMPA is pleased to welcome Diana Bryant with TVPPA to present the "Customer Service Boost Camp."  Utilities are seeing a growing need to improve customer perception with regard to responsiveness and a customer-centered focus. It’s never been more important for utility employees at all levels to demonstrate a real commitment to serving those customers promptly and with great care. This Boost Camp will emphasize what utilities are doing well and build on those strengths to enhance trust and confidence.
Topics planned include:
  • Customer Awareness
  • Foundations of Customer Service
  • Shock & Awe Customer Service
  • Service Skills
  • Complaints & Irate Customers
  • Telephone Service Etiquette
  • Active Listening
  • Value Added Service

This one-day workshop will be offered on two consecutive days to allow the most personnel from member utilities to attend. Please be sure to specify which day you will be attending when registering.


 

Register Now!



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Related Links:
11610 North College Avenue
Carmel, Indiana 46032
317-573-9955    317-575-3372 (fax)
1-800-826-IMPA    info@impa.com

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