Raj Rao
IMPA President

Mayor William H. Graham
Chairman of IMPA Board

The customers of IMPA's member communities enjoy the best of both worlds with their electric service. They get low-cost, reliable power and local, hometown service - all because they are customers of a municipal electric system which is served by IMPA.

IMPA was formed by a group of municipal electric utilities to gain economies of scale in power purchases. IMPA's member systems felt that by pooling their resources they could own generation and control their own destiny. Also, when available, they could buy cost-effective power on the wholesale market that would help keep costs down for their customers.

This concept is called "joint action" and it is working. In surveys done by the state utility regulatory commission, and in IMPA's own research, IMPA members consistently provide the lowest cost power available in the state on average. (Rate Statistics) By participating in the joint action process, IMPA's 51 communities gain the benefit of being a big company on the wholesale electric market.

But, the benefits don't stop there. Not only do IMPA member customers benefit from the low-cost power the Agency is able to secure for their communities, but they also can count on the local, hometown service of their municipal electric utility. Indeed, municipal systems exist for people, not for profit.

Instead of calling an 800 number in a remote location when they have a problem or question about their service, customers of IMPA member systems simply call a local number and talk to someone right there in their community. They can go down to the local office and speak to someone they know and trust. IMPA member customers can count on the fact that any problems with the electric system will be fixed promptly by the local electric crew, who not only work there, but live nearby. They don't have to wait around for someone to dispatch a truck from who-knows-where. The service providers in IMPA systems are ready and waiting!

IMPA's vision is to provide its members and their customers with a reliable, low-cost and environmentally-responsible power supply. The powerful partnership between IMPA and its members works for customers. We are big enough to secure low-cost power, but small enough to provide personal service. IMPA is your Indiana power partner.