IMPA Workshops

Training opportunities for municipal electric communities

IMPA Workshops

Training opportunities for municipal electric communities

Please join us for an upcoming 2024 workshop!

June Workshop: Customer Service Essentials

Participants in this session will learn how to:

Consistently create positive first impressions
Convey positive voice tone and word choices
Guide and control conversations
Understand when and how to use empathy
Build and maintain rapport
Transform negative messages to aid in customer cooperation
Skillfully handle difficult interactions
Apply standards for internal and external communication

Registration

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