IMPA is pleased to offer a workshop to member communities on communicating effectively with utility customers.  The one-day course uses group activities designed to help you learn and grow as a communicator in various situations. Emphasis is placed on creating memorable experiences with those whom you interact. 

IMPA member community personnel that should attend include:

• Superintendents
• Managers and supervisors
• Customer service personnel
• Front line workers
• Field staff that engage with customers