IMPA Workshops

Training opportunities for municipal electric communities

Our Next Session

IMPA Workshops

Training opportunities for municipal electric communities

Our Next Session

Please join us for our June 6, 2018 workshop:

 

Customer Service Boost Camp


Utilities are seeing a growing need to improve customer perception with regard to responsiveness and a customer-centered focus. It’s never been more important for utility employees at all levels to demonstrate a real commitment to serving customers promptly and with great care. This Boost Camp will emphasize what utilities are doing well and build on those strengths to enhance trust and confidence.  The fast-paced, interactive format covers the foundational requirements necessary to create strong customer relationships.    The workshop will cover a variety of topics, including foundations of good customer service, service skills, active listening, complaints and irate customers, shock and awe customer service, and value added service.