Customer Service Excellence: Above The Line Service Workshop

To really understand what seperates excellent service from average service, all you need is a line. That’s right...a simple line. Excellent service
is above the line, and average service is below the line.

While we each have a personal line by which we judge customer service success, there are some behaviors that are undeniably above
the line, including problem resolution, a customer care mindset, empathy and resiliency. How we
deliver on these behaviors creates a “feeling of service”, whether good or bad, and that feeling
can impact your relationship with the customer, the company’s reputation, and ultimately your
company’s success.

Participants in this session will learn how to:
• Approach customer’s request in a consultative, solution-focused way
• Deliver excellent service in an “ALL IN” mentality with genuine care for your customer
• Pick up the emotional cues of others and respond appropriately
• Bounce back from a tough customer encounter and manage emotions in an effort to respond instead of react

​Registration is now available.